Returns, Refunds & Exchange

What products can I return?

All products sold on Twenty 4 seven can be returned for free! Only custom, made to order products and imported on-order products cannot be returned.

How long do I have to return my product?

You can return your product within 72 hours after delivery. No shipping charges will apply.

Conditions for a return

Condition A

  • If the product is not as you expected/not as advertised, or
  • If you don’t want the product anymore
  • if the color is wrong

The product must be returned unused, in original packaging and with all seals & tags intact.

Condition B

  • If the product is damaged, defective or counterfeit, or
  • If your fashion product is the wrong size

The product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.

How to return a product

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1. Start the Easy & Fast Return

Option 1: Go to Twenty 4 seven - fill in the contact us form with your order id and complaint.

Option 2: Call us at 0092 333 345 6063 to create your return, select the product you wish to return.

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2. Pack your product

Pack your product according to the return conditions explained above.

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3. Return your product

If you requested a pickup: We will contact you to arrange a pickup time.

If you selected a drop-off: Please drop your package at any TCS station and attach the address label included with your package on the box (no shipping charges will apply).

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4. You're done!

We will send you a tracking number via SMS after the package has been picked up or dropped off. We will immediately initiate your replacement after it passes our quality evaluation. See below for expected timelines.

How long will it take to receive my replacement?

It will take between 7 and 14 days to send you the replacement depending on your product and location.

How long will it take to receive my refund?

The time required to complete a refund depends on the refund method you have selected. Once we have received your product, the expected refund processing times are as follows:

  • Twenty4Seven Voucher: Within 3 to 4 working days
  • Bank Deposit: Within 6 to 8 working days